Frequently Asked Question

Account

When you create an account with us, you are able to see your past orders or track current orders. Your address details will also be saved, speeding up your ordering process.

If you forget your password, you can click on the ‘forgot password’ link on the account sign in page. Please enter your email address, you will then receive an email which allows you to reset your password.

You can change your password in the password section in your account.

Order

Once you have added your chosen products to your account, and then click the ‘Checkout’ button. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. Also on this page, you can enter any voucher codes or amend the products you have chosen.

Then you can click the ‘Next Step’ button, which will take you to the sign in page. If you already have an account, you can sign in using your email address and password, if not you can register. If you do not wish to sign up, you can continue your purchase as a ‘guest’.

You will then be asked for your billing and shipping addresses. If you have already shopped with us and have an account, these details will be automatically filled in, but you can still change them, if necessary.

The next step is to input your payment details. You can pay by credit cards, debit cards or PayPal.

Once you have paid, you will receive a confirmation email with your order confirmation number and details of your order.

If you wish to see the status of your orders, please log into your account and look under ‘order history’.

BRITSENSE accepts payment by credit cards, debit cards or PayPal.

Yes, you can enter a different delivery address and billing address. If you wish to change the delivery address after you have placed your order, please contact with the customer service.

Exchange

If your product arrives faulty or damaged BRITSENSE Ltd. will refund the purchase price and delivery charge. Please take pictures for the damaged product, and note the damage detail on the delivery note.If the customer wishes to return unwanted goods,they can return the goods to BRITSENSE within 14 days. Please ensure that the original packaging is intact, and using the same delivery company(ex.DHL) when you return. Customers are responsible for the cost of return delivery.We will refund the purchase price to you in 14 working days.

If you wish to return an unwanted product, you have 14 days from the day you receive the goods to cancel. We will also refund the purchase price together with delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear,failure to follow instructions or misuse).

Delivery

1.You can pick up in the store. 2.we can deliver worldwide. Delivery charges will vary from place to place depending on your shipping address, so please check before you order.

Delivery to your addresses can usually be expected within 2-3 working days in the mainland UK and Northern Ireland. Deliveries usually take between 2-4 working days in the EU. Other countries out of EU usually take 3-5 working days to deliver the products. Delivery time out of UK or EU may differ, please contact with the customer service for details. If ordered before 11am, deliveries will usually be made the next working day, however we cannot guarantee this. We aim to get your goods to you in the shortest amount of time and in the most cost effective way. During busy periods,extreme circumstances or force majeure delivery times may be delayed.

We offer free UK delivery on all orders over the value of £150. We offer free worldwide delivery on all orders over the value of £1000(except for cookware).

No, there is no minimum order quantity.

You will receive a shipment confirmation email, which contains a link for you to track your parcel.

If your order does not arrive please contact with the customer services at booking@britsense.co.uk or 0131 5539351 and a member of the team will be able to help you.

BRITSENSE uses Royal Mail 2nd Class Signed For, DHL Express, Fedex, dpd, Yodel Service or other global logistics companies to deliver your order.

Import tariffs and other taxes

The import tariffs and other taxes on the products of the customers outside the EU are borne by you. Cross-border delivery may be checked out by your National Customs.

Quality Assurance

We promise that we will refund the purchase price together with delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear, failure to follow instructions or misuse).

Data Protection

To place and complete your order effectively and to answer enquiries fully, BRITSENSE stores certain information about you. BRITSENSE stores your first name, last name, date of birth, address details and email address. Further to this BRITSENSE stores your order data, such as items bought, quantities, prices and date the order was placed. We do NOT store your payment details.

BRITSENSE does NOT share or sell you data to third parties.

Cookies are small files that are stored on your device when you visit certain web pages. They collect and remember data such as items in your basket and remember you when you return to the site.

In addition, statistical data on website usage can be collected, analysed and used to improve the sites accessibility and customer experience. Users can influence on the use of cookies.

Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. In this case, some features of the website may not function properly, purchases can, however, still be made.

On this website, cookies are used by BRITSENSE LTD. Cookies will be used automatically, unless the user changes their settings on the web browser themselves to disable the cookies. Cookies may also be used for retargeted advertising.

Others

Do not worry, please click the "contact us" button, key in the product number and the Email address, we will email you when the product is back in stock.

Yes, we are required by the law to check that you are over 18 years old before selling you a knife. We are required to check your age during the check-out process. If this fails for any reason, you may be asked for more details, or you will be asked to contact with the customer services who will be able to help you.